Freshdesk for Mint – Integration Setup: FAQ & Guide

This article provides answers to common questions and doubts when setting up the Freshdesk for Mint – Integration Setup application.

1. How many applications can I set up in my account?

The number of applications you can set up depends on your subscription plan:

• Growth Plan – up to 4 applications

• Pro Plan – up to 6 applications

• Enterprise Plan – up to 10 applications

2. How will the replies be transferred between the platforms?

• Reviews are collected and transferred into the database every 5 minutes.

• Tickets are automatically created every 30 minutes.

• Updates are reflected instantly in the review section for quick visibility.

3. Are there any limitations on processing the information?

Yes, there are some limitations to consider:

• Processing time may vary slightly based on data volume and network availability.

• Bulk imports are supported but may experience delays during peak load.

• API rate limits from integrated platforms may also affect processing frequency.

4. How to properly set up the service account?

To configure the service account:

1. Go to your Google Cloud Console.

2. Navigate to IAM & Admin → Service Accounts.

3. Create a new service account and download the JSON key file.

4. Upload this key into the Freshdesk for Mint application setup page.

5. Save and test the connection to complete the integration.

Final Note

If you face any issues during setup or need further guidance, please reach out to our support team with the error details or screenshots. We’ll be happy to assist.